As my friends and family are aware, I am a huge proponent of smoothies. They are a great way to get in your macronutrients for the day. So, I usually start off my family’s day with a healthy, protein packed, nutrient dense smoothie for breakfast and
sometimes usually one for lunch.
To preface, I am notoriously known for destroying anything electronic—think laptops, iPhones, garage door openers, cameras. You get the picture. Blenders are no different for me, I use them so much that I have burned out motors of lower end models within months and a mid range model in less than a year so several years ago I decided to purchase my first higher end model, a Vitamix. After a year of use and dissatisfied with its performance for my needs, I decided to get a Blendtec Total Blender. Since October 6, 2011, I have had a daily, fulfilling passionate relationship with that blender.
This past Sunday was no different except for THE EXPLOSION that happened on my counter. I was in the process of
destroying making a typical smoothie (you can find the recipe here) in my Blendtec blender (my life’s true love) when all of a sudden I heard a gurgling sound and then saw black plastic pieces shooting out from underneath the blender container. Since I stay calm panic in these kinds of situations, I immediately turned off the motor and yelled for my husband to come help me. Surprisingly, no liquid was leaking out from the bottom of the container. After using our investigative skills, we determined the seal had loosened and the strength of the motor base chewed into the container and seal.
For those of you not familiar with these higher end blenders, they have a high horsepower to make sure to grind up all those big leafy veggies, fruits, nuts within seconds. After 1158 uses, I had finally used up my blender container-such a SAD, SAD day.
Seeing my distress, my AWESOME husband immediately got onto Amazon.com and ordered me another Blendtec Total Blender container and the Blendtec Wildside container. However, I would have to wait until Wednesday, today, to receive it. WHAT?!!!! Smoothies are truly an integral part of our clean eating lifestyle so I didn’t know how I would manage. Thankfully, I had a backup plan.
I decided to use my outstanding Breville Juice Fountain every morning for a nutritious juice for the family before work and school.
Although we ordered new containers, I did know that my blender was still covered under the AMAZING warranty Blendtec provides, but I had to wait until Monday to call-again, sadness.
When you experience a problem with an item you invested A LOT of money in, the customer service experience can really make or break your future relationship with the company. I have to say that my experience solidified my relationship with Blendtec products. As soon as customer service opened on Monday, I called. In less than 5 minutes on the phone with a very friendly Blendtec customer service representative, I had a new container sent to me free of charge. She also reassured me that the motor was perfectly fine and my replacement container would be here within 3-5 business days!!! HOORAY!!!
I momentarily contemplated if I should cancel my Amazon.com order, but I decided against it–it’s much better to have 3 containers to use! So, today my containers from Amazon should arrive and I am counting down the minutes I can blend again!